Version: 17 JUN 2025
Registered Address:
Paterswoldseweg 806
9728 BM Groningen
The Netherlands
Email: request@complicoresolutions.com
Website: https://complicoresolutions.com
1. Applicability
1.1 These general terms and conditions apply to all proposals, assignments, agreements, and services provided by Complicore Solutions Consultancy, hereinafter referred to as “the Consultant.”
1.2 Any deviations from these terms are valid only if agreed upon in writing.
2. Services
2.1 The Consultant provides strategic, scientific, and operational consulting services in the biotechnology and life sciences sector.
2.2 All services are delivered based on a best-efforts obligation, unless explicitly agreed otherwise.
3. Proposals and Agreements
3.1 All proposals are non-binding and valid for 30 days, unless stated otherwise.
3.2 An agreement is established when the Client accepts the proposal in writing or verbally.
3.3 Obvious errors or mistakes in proposals do not bind the Consultant.
4. Fees and Payment
4.1 Unless otherwise agreed, services are billed at an hourly rate or fixed project fee, exclusive of VAT.
4.2 Invoices must be paid within 14 days of the invoice date.
4.3 In the event of late payment, the Client is in default without notice and statutory interest and collection costs will be charged.
5. Cancellation and Changes
5.1 If the Client cancels within 7 business days before the agreed starting date, 50% of the agreed fee is payable.
5.2 If canceled on the same day or in case of no-show, 100% of the fee is due.
6. Confidentiality
6.1 Both parties shall treat all information exchanged during the course of the assignment as confidential.
6.2 This obligation continues to apply after termination of the agreement.
7. Intellectual Property
7.1 Reports, advice, models, tools, and other deliverables provided by the Consultant remain the Consultant’s intellectual property unless agreed otherwise in writing.
7.2 The Client is granted a non-exclusive, non-transferable right to use these deliverables for internal purposes only.
8. Liability
8.1 The Consultant shall only be liable for direct damages resulting from a demonstrable and attributable failure in the performance of the services.
8.2 The Consultant shall not be liable for any indirect or consequential damages, including but not limited to loss of profits, business interruption, or reputational damage.
8.3 Any claim for damages must be submitted in writing no later than six (6) months after completion of the assignment, after which the right to compensation expires.
9. Force Majeure
9.1 The Consultant is not liable for any failure to perform due to force majeure.
9.2 Force majeure includes, but is not limited to: illness, strikes, pandemic-related disruptions, government measures, or any unforeseen circumstances beyond the Consultant’s control.
10. Termination
10.1 Either party may terminate the agreement early by giving at least 14 days’ written notice.
10.2 In case of early termination, services rendered up to that point will be invoiced.
11. Governing Law and Disputes
11.1 These terms are governed by Dutch law.
11.2 Disputes will first be attempted to be resolved amicably. If that fails, disputes will be submitted to the competent court in the district where the Consultant is established.