Version: 17 JUN 2025
Registered Address:
Paterswoldseweg 806
9728 BM Groningen
The Netherlands
Contact Email: request@complicoresolutions.com
Website: https://complicoresolutions.com
1. Introduction
Complicore Solutions is committed to protecting the privacy and security of personal data. This privacy statement explains how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (GDPR).
2. Who We Are
We are a consultancy firm specialized in strategic, scientific, and operational support for companies in the biotechnology and life sciences sectors. We act as the controller of personal data processed in the context of our services.
3. What Data We Collect
We may collect the following types of personal data:
- Name, title, and contact details (e.g. email, phone number)
- Company name and role
- Billing and payment information
- Communication and correspondence
- IP address and website usage data (when you visit our site)
We do not process sensitive personal data unless legally required or explicitly provided with your consent.
4. How We Use Your Data
Your personal data may be used for the following purposes:
- To communicate with you about our services or ongoing assignments
- To manage business relationships and service agreements
- To send invoices and process payments
- To comply with legal obligations
- To improve our services and website
5. Legal Bases for Processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract
- Legal obligation
- Legitimate interest (e.g. business development, client service)
- Consent (e.g. newsletter subscriptions)
6. Data Retention
We retain personal data only as long as necessary for the purpose it was collected or to comply with legal obligations (e.g. tax retention period of 7 years).
7. Data Sharing
We do not sell your personal data. We may share it with third parties when:
- Necessary for service delivery (e.g. cloud-based accounting or CRM software)
- Required by law or legal authorities
- You have given explicit permission
We ensure all third parties comply with data protection laws through Data Processing Agreements (DPAs).
8. International Transfers
Your personal data is stored within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate safeguards (e.g. Standard Contractual Clauses).
9. Your Rights
Under GDPR, you have the right to:
- Access your data
- Rectify incorrect data
- Erase your data (“right to be forgotten”)
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
You can exercise your rights by contacting us via [Your Email Address].
10. Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
11. Cookies and Tracking
We use only essential cookies for website functionality. We do not use tracking or profiling cookies unless you give explicit consent.
12. Complaints
If you believe your rights under the GDPR have been violated, you can submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
13. Updates
This privacy statement may be updated. The latest version will always be published on our website.
Last updated: 17 JUN 2025